As a multifamily operator, you know: sometimes the demands of tenants just keep on coming. A clogged drain, a leaky faucet, faulty heating, damaged floors… There must be days when you just don’t know where to turn! You certainly don’t need to add solving Internet-related technical problems to the list. With our turnkey Internet solutions for multi-unit buildings, it’s easy!
Human contact for real peace of mind
If you need to contact us, you won’t come across a cold, soulless automated system. At the end of the phone (or keyboard), there will be a person with a single objective: to help you solve your problem. Our specialists know our system and equipment like the back of their hand. No technical problem is beyond them! In short, knowing that the company you do business with for the Internet has your back 7 days a week is priceless.
A direct link with your tenants
In the event of a technical glitch, your tenants don’t need to notify you or ask for help. All they have to do is visit our website or contact us directly! In fact, our specialized team offers technical support by e-mail, chat and phone. What’s more, our website includes a “troubleshooting” section with the most frequently asked questions and problems. This way, if Mr. Smith has trouble connecting his TV, or if Mrs. Hernandez doesn’t have her Wifi network, everything will be solved without you having to get involved! Isn’t that great?
Proactive, optimized remote management
For fast, efficient support, we’ll manage your multifamily building’s Internet and Wifi network remotely. But that’s not all! To be proactive, we’ve set up a technical monitoring system. Our aim is to ensure that your tenants always have access to the Internet. As the saying goes: “Prevention is better than cure”. As a result, we achieve a very high satisfaction rate, both from owners, operators and their tenants.
Fewer trips
With our remote technical support, most problems can be solved without the need for a technician to travel. It’s a win-win situation for you and your tenants. You don’t have to wait an unreasonable amount of time for a technician to show up. Of course, we do travel when necessary, but in our experience, the overwhelming majority of technical glitches can be solved remotely and quickly.
A plus for security
With Wifiplex, each tenant benefits from its own private, secure Wifi network. What’s more, specialized equipment is managed and configured by our professionals – in normal times and in the event of problems. The chances of personal networks being compromised are therefore much lower than with ordinary networks. You can rest assured that any necessary repairs and adjustments are carried out by experts. So there’s no risk to the physical integrity of equipment, premises or tenants as a result of mishandling.
No need to deal with Internet providers
As a turnkey Internet solutions provider, Wifiplex takes care of connecting you to our multifamily Internet network if you’re in a large city. When you set up your service with us, we’ll clarify this with you and tell you whether it should be another internet provider. Then, in the event of a general breakdown or problem with the provider, we’ll take care of all the necessary arrangements.
Bonus: an unsuspected advantage
With Wifiplex’s easy access and technical support, you can encourage your tenants to pay their rent. How can you do this? It’s simple: if a tenant defaults, all you have to do is call, text or email us. As each network is personal and clearly identified, the tenant’s Internet access can be cut off almost instantly. At a time when the Internet has become an essential service, this is undoubtedly a strong incentive to pay rent on time!
Whatever your technology needs for your apartment building, don’t hesitate to contact us. Our experienced team will propose the solution best suited to your situation.
