Privacy Policy

Smart Building US

Last Updated: October 23, 2026

Introduction

At Smart Building US, we recognize the importance of protecting your personal information and maintaining your trust.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, use our internet and managed Wi-Fi services, communicate with our representatives, or participate in our SMS messaging program.

We are committed to handling your information responsibly, transparently, and in accordance with applicable privacy and data protection laws.

By using our services, you acknowledge that you have been provided access to this Privacy Policy. Where required by law, we obtain your consent separately for specific data processing activities.

1. About Smart Building US

Smart Building US provides managed internet connectivity, Wi-Fi infrastructure, smart building technology, and related services to residential properties, multi-dwelling units (MDUs), property owners, and property management organizations.

For purposes of this Privacy Policy, “Smart Building US,” “Company,” “we,” “us,” and “our” refer to the entity operating these services under the Smart Building US brand.

This policy applies to personal information collected through:

• Our website at https://smartbuildingus.com

• Customer inquiries and service requests

• Internet and managed Wi-Fi services

• Technical support and customer service interactions

• Appointment scheduling and installation coordination

• SMS, telephone, and email communications

• Other services and platforms operated on our behalf

2. Information We Collect

We collect information reasonably necessary to operate our business, provide services, respond to inquiries, and maintain the security of our systems.

2.1 Personal and Contact Information

Depending on your interactions with Smart Building US, we may collect:

• Full name and contact details

• Email address and telephone number

• Billing or service address

• Building, unit, or property information

• Account and service subscription information

• Appointment and installation details

• Customer inquiries and support requests

• Communication preferences and consent records

2.2 Network and Technical Information

When you access our website or use services managed by Smart Building US, we may collect technical information necessary for network operations, diagnostics, and security.

This may include:

• IP addresses and connection timestamps

• Device type and operating system

• Network equipment identifiers

• Connection status and performance information

• Authentication and access records

• Network usage and diagnostic information

• Security events and troubleshooting logs

This information may be used to maintain service reliability, troubleshoot connectivity issues, manage network infrastructure, and protect against unauthorized access.

2.3 Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• Browser type and version

• Operating system

• IP address

• Pages visited

• Date and time of access

• Referral sources

• General website interaction data

We use this information to maintain website functionality, improve user experience, and understand how our website is used.

2.4 SMS and Communication Information

When you voluntarily enroll in our SMS messaging program, we may collect:

• Your name and mobile phone number

• Your SMS opt-in preferences

• The date, time, and method of consent

• Records of consent and withdrawal

• SMS message content and communication history

• Appointment, installation, or support-related information

• Message delivery and response information

This information is used to provide requested communications, manage messaging preferences, maintain consent records, and deliver customer support.

3. How We Use Your Information

Smart Building US processes personal information for legitimate business and service-related purposes, subject to applicable legal requirements.

These purposes include:

3.1 Providing Our Services

To activate, manage, maintain, and deliver internet connectivity, managed Wi-Fi, and smart building services.

3.2 Customer Support

To respond to inquiries, resolve technical issues, provide troubleshooting assistance, and manage support requests.

3.3 Appointments and Installations

To coordinate service appointments, schedule installations, notify customers of relevant changes, and provide service updates.

3.4 Account and Service Management

To manage accounts, maintain service records, process authorized transactions, and administer contractual obligations.

3.5 Customer Communications

To communicate through email, telephone, or other appropriate channels regarding requested services, inquiries, account information, and operational matters.

SMS communications are subject to the separate consent requirements described in Section 7 of this policy.

3.6 Service Improvement

To monitor network performance, diagnose technical issues, improve service delivery, and enhance the reliability of our infrastructure.

3.7 Security and Fraud Prevention

To identify potential security threats, prevent unauthorized access, investigate suspected misuse, and maintain network integrity.

3.8 Legal and Regulatory Compliance

To fulfill applicable legal obligations, respond to lawful requests, and maintain records where legally required.

3.9 Marketing Communications

Where permitted by applicable law, we may send information about our products, services, and company developments through communication channels for which we have an appropriate legal basis.

Consent to receive service-related SMS messages does not authorize promotional or marketing text messages.

Marketing SMS communications, if offered, require separate consent appropriate to the campaign and applicable law.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support functionality, maintain preferences, and analyze website performance.

4.1 Essential Cookies

These cookies help enable essential website functionality, including navigation, security, and session management.

4.2 Preference Cookies

These cookies may remember website preferences and settings to improve your browsing experience.

4.3 Analytics Cookies

Where implemented, analytics technologies may help us understand website traffic, identify technical issues, and improve website performance.

You may be able to manage or restrict cookies through your browser settings or applicable website consent controls.

Disabling certain cookies may affect website functionality.

Where required by law, we obtain appropriate consent before using nonessential tracking technologies.

5. How We Share Personal Information

Smart Building US does not sell personal information as part of its ordinary service operations.

We may disclose limited personal information when reasonably necessary for legitimate operational purposes, subject to appropriate safeguards and applicable legal requirements.

5.1 Authorized Service Providers

We may use third-party providers to support essential business operations, such as:

• Internet and telecommunications infrastructure

• Cloud hosting and data storage

• Customer relationship management

• Customer support platforms

• Appointment scheduling

• Payment processing

• SMS delivery services

These providers may process information on our behalf only as necessary to perform authorized services, subject to applicable contractual and security obligations.

5.2 Property Owners and Managers

Where necessary to provide building-related services, certain service, installation, or account information may be shared with authorized property owners or property management representatives, subject to applicable privacy requirements.

5.3 Business Transactions

Personal information may be transferred in connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements and appropriate protections.

5.4 Legal Requirements

We may disclose information when required by applicable law, valid legal process, or lawful government requests.

We may also disclose information where reasonably necessary to protect the rights, property, safety, or security of Smart Building US, our customers, or others.

5.5 Mobile Information and SMS Consent Protection

Smart Building US does not sell, rent, share, or disclose mobile phone numbers, contact information, SMS opt-in data, or messaging consent records to third parties or affiliates for marketing, advertising, promotional, or commercial solicitation purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent are excluded from all other data-sharing categories in this Privacy Policy.

Authorized messaging service providers may process this information solely to deliver requested communications and provide related services. They are prohibited from using it for independent marketing purposes.

6. Data Retention and Protection

6.1 Data Retention

We retain personal information only for as long as reasonably necessary to:

• Deliver requested services

• Maintain customer accounts and support records

• Comply with applicable legal obligations

• Resolve disputes

• Enforce agreements

• Maintain security and operational records

• Document SMS consent and opt-out preferences

Retention periods depend on the category of information, its intended use, applicable legal requirements, and legitimate operational needs.

When information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it.

6.2 Information Security

Smart Building US implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These safeguards may include access controls, authentication mechanisms, secure communications, system monitoring, and other appropriate security practices.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

6.3 International Data Processing

Certain service providers or infrastructure systems may process or store information in locations outside your state or country of residence.

Where cross-border processing occurs, we take reasonable steps to ensure appropriate data protection measures are maintained in accordance with applicable laws.

7. SMS Messaging Privacy Policy

7.1 Overview

Smart Building US provides an optional SMS messaging program to facilitate communications with customers, building owners, property managers, and other individuals who have explicitly agreed to receive text messages.

SMS communications may include:

• Appointment confirmations and reminders

• Installation scheduling and coordination

• Technical support updates

• Service-related notifications

• Customer inquiry responses

• Requested quotations and service follow-ups

• Account and service management communications

SMS messages are sent only in accordance with the consent obtained for the applicable messaging program.

7.2 SMS Consent

Customers may voluntarily opt in to receive SMS messages through a documented consent process, including verbal consent during a telephone conversation with an authorized representative, where appropriate for the message type.

Before enrolling a customer, we explain the nature of the communications, the expected message frequency, applicable messaging charges, and the available opt-out and assistance options.

Consent is recorded as part of our customer communication records.

Providing consent to receive SMS messages is optional and is not a condition of purchasing or receiving Smart Building US products or services.

Accepting our Wi-Fi Terms of Service or submitting a general customer inquiry does not automatically enroll you in our SMS messaging program.

7.3 How We Use SMS Information

Information collected through SMS interactions is used to:

• Respond to customer requests

• Confirm or reschedule appointments

• Coordinate installations and service visits

• Provide technical support

• Communicate service-related information

• Maintain communication history and consent records

• Process unsubscribe requests

• Meet applicable messaging compliance requirements

We do not use consent granted for service-related SMS communications as authorization to send unrelated promotional messages.

7.4 SMS Privacy and Non-Sharing Commitment

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information, including mobile phone numbers, SMS consent records, or opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes.

SMS consent information is not transferred, sold, rented, or otherwise provided to unrelated organizations for their independent marketing activities.

Messaging providers may process the minimum information needed to deliver communications and operate the messaging service on our behalf.

7.5 Message Frequency and Charges

Message frequency varies depending on your service needs, appointments, support requests, and interactions with Smart Building US.

Message and data rates may apply.

Your wireless carrier may charge you for sending or receiving messages depending on your mobile service plan.

7.6 Opting Out of SMS Communications

You may unsubscribe from SMS messages at any time by replying STOP to a message received from Smart Building US.

After processing your request, you will receive an opt-out confirmation and will no longer receive messages under the applicable SMS program unless you provide consent again.

Opting out of SMS communications does not affect your access to our internet or managed Wi-Fi services.

7.7 SMS Assistance

For assistance, reply HELP to any SMS message or contact Smart Building US at (954) 368-9090.

Additional information about our SMS messaging program can be found in our Terms of Service:

https://smartbuildingus.com/terms/

7.8 SMS Consent Records

We maintain reasonable records of SMS consent and withdrawal to help verify that communications are sent only to authorized recipients.

These records may include the consent date, consent method, relevant telephone number, communication preferences, and opt-out history.

Consent records are used for messaging administration and compliance purposes and are not shared for third-party marketing.

8. Your Privacy Rights and Choices

Subject to applicable laws, you may have rights relating to the personal information we maintain about you.

Depending on your circumstances and jurisdiction, these may include the right to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Object to or limit certain uses of personal information where applicable

• Opt out of eligible marketing communications

Certain information may need to be retained to satisfy legal obligations, maintain security, resolve disputes, or fulfill contractual requirements.

To submit a privacy-related request, contact:

legal@smartbuildingus.com

We may take reasonable steps to verify your identity before processing certain requests.

We will review and respond to requests in accordance with applicable legal requirements.

9. Children’s Privacy

Our website and services are not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If we become aware that personal information from a child under 13 has been collected improperly, we will take reasonable steps to address or delete the information as required by applicable law.

Parents or legal guardians who believe such information has been collected may contact us using the details provided below.

10. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Smart Building US does not control the privacy practices, security measures, or content of independently operated websites.

We encourage users to review the privacy policies and terms of any third-party services they access.

11. Changes to This Privacy Policy

Smart Building US may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable legal requirements.

When changes are made, the revised policy will be published on this page with an updated revision date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes affecting the processing of personal information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact:

Smart Building US

Website: https://smartbuildingus.com

Privacy Email: legal@smartbuildingus.com

Privacy Contact: Alexandre Purchase

Customer Support: (954) 368-9090

Terms of Service: https://smartbuildingus.com/terms/

We are committed to reviewing privacy-related inquiries and addressing reasonable concerns regarding the protection of personal information.

Our Privacy Commitment

Smart Building US is committed to maintaining transparent data practices, protecting customer information, and respecting individual communication preferences.

Participation in our SMS messaging program is voluntary, and your mobile information and messaging consent will never be sold or shared with third parties for their marketing or promotional purposes