Smart Building US
Terms and Conditions
Terms of Service
Smart Building US
Last Updated: October 23, 2026
Welcome to Smart Building US. These Terms of Service establish the conditions governing the use of our internet and Wi-Fi services, as well as our customer communications, including SMS messaging.
By accessing or using our Wi-Fi services, you agree to the applicable Wi-Fi provisions of these Terms. Participation in our SMS messaging program is entirely voluntary and requires separate, explicit consent.
1. Internet & Wi-Fi Services
1.1 Purpose and Scope
Smart Building US provides internet connectivity and managed Wi-Fi solutions for residential properties, multi-dwelling units (MDUs), and other participating buildings.
These Terms establish guidelines for the responsible use of our network infrastructure and are intended to maintain a secure, reliable, and high-quality internet experience for all authorized users.
1.2 Service Availability
Wi-Fi services are made available to authorized residents, tenants, and other users in participating properties.
While Smart Building US strives to provide reliable connectivity, network availability and performance may be affected by scheduled maintenance, equipment limitations, network congestion, service provider interruptions, or circumstances beyond our reasonable control.
Temporary interruptions may occur to maintain, improve, or protect the integrity of the network.
1.3 Acceptable Use
Users agree to use the network responsibly and in accordance with applicable laws and regulations.
The following activities are prohibited:
Engaging in illegal, fraudulent, or malicious activities.
Attempting unauthorized access to networks, systems, or devices.
Distributing malware, viruses, or harmful software.
Interfering with network performance or other users’ connectivity.
Circumventing network security measures.
Sharing access credentials with unauthorized individuals.
Smart Building US reserves the right to restrict or suspend access when reasonably necessary to protect the network, its users, or its infrastructure, subject to applicable laws and service agreements.
1.4 Authentication and Account Security
Where authentication is required, users may receive login credentials from the property owner, property manager, or Smart Building US.
Users are responsible for maintaining the confidentiality of their credentials and must promptly report suspected unauthorized access.
1.5 User Responsibilities
Users are responsible for maintaining the security of their personal devices, including installing applicable software updates and taking appropriate precautions against unauthorized access.
Users are also responsible for activity conducted through their accounts, except where prohibited by applicable law.
1.6 Network Security and Privacy
Smart Building US implements reasonable technical and organizational safeguards intended to protect its network infrastructure and connected users.
However, no internet or wireless network can be guaranteed to be completely secure.
Users are encouraged to use encrypted connections, maintain updated devices, and exercise caution when transmitting sensitive personal information.
Personal information is processed in accordance with our Privacy Policy.
1.7 Limitations of Liability
To the extent permitted by applicable law, Smart Building US is not responsible for service interruptions, connectivity issues, unauthorized third-party activities, or losses arising from circumstances beyond its reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
2. SMS Messaging Terms & Conditions
2.1 SMS Program Overview
Smart Building US operates an SMS messaging program to facilitate direct communication with customers, property managers, building owners, and other individuals who have expressly consented to receive text messages.
Our SMS communications are designed to provide timely and convenient assistance relating to our services.
Depending on the nature of your relationship with Smart Building US and the communications you have agreed to receive, messages may include:
Appointment confirmations and reminders.
Installation scheduling and coordination.
Technical support and troubleshooting updates.
Service-related notifications.
Responses to customer inquiries.
Requested quotations and service follow-ups.
Account and service management communications.
Our service-related SMS program is not intended for unsolicited marketing communications.
2.2 SMS Enrollment and Consent
Participation in the Smart Building US SMS Messaging Program is voluntary.
Customers may provide explicit consent during a telephone conversation with an authorized Smart Building US representative or through another documented opt-in method made available by the company.
Before enrollment, customers are informed about the types of messages they may receive, applicable messaging charges, message frequency, and how to unsubscribe.
By expressly agreeing to receive SMS messages, you authorize Smart Building US to send service-related text messages to the mobile telephone number you provided.
Consent to receive SMS messages is not a condition of purchasing or using Smart Building US products or services.
Accepting our Wi-Fi Terms of Service does not, by itself, constitute consent to receive SMS messages.
2.3 Message Frequency
Message frequency varies based on your service requirements, scheduled appointments, support requests, and interactions with Smart Building US.
You will only receive messages consistent with the SMS communications for which you have provided consent.
2.4 Messaging Charges
Message and data rates may apply.
Standard messaging and data charges imposed by your wireless carrier may apply to messages sent or received through our SMS program.
Smart Building US is not responsible for charges assessed by your mobile service provider.
2.5 Opt-Out and Unsubscribe
You may opt out of receiving SMS messages from Smart Building US at any time by replying STOP to any message received from our SMS program.
After submitting STOP, you will receive a confirmation of your unsubscribe request. No further messages will be sent under the applicable SMS program unless you provide consent again.
Unsubscribing from SMS communications does not affect your ability to access Smart Building US services or contact our support team through other available channels.
2.6 Help and Customer Support
For assistance with our SMS messaging program, reply HELP to any SMS message or contact Smart Building US at (954) 368-9090.
Our representatives can assist with messaging preferences, technical support requests, and questions regarding our services.
Additional information is available at:
2.7 Message Delivery
SMS delivery depends on participating mobile carriers, network availability, device compatibility, and other external factors.
Smart Building US cannot guarantee immediate or uninterrupted message delivery.
Carriers are not liable for any delayed or undelivered messages.
2.8 Privacy and Data Protection
Smart Building US respects the privacy of individuals participating in its SMS messaging program.
We collect and process mobile phone numbers, SMS consent records, and related communications as necessary to provide the requested messaging services.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Mobile phone numbers and SMS consent information are not shared with third parties or affiliates for their marketing or promotional purposes.
Additional information regarding the collection, processing, and protection of personal information is available in our Privacy Policy:
https://smartbuildingus.com/privacy-policy/
2.9 Changes to SMS Communications
Smart Building US may modify, suspend, or discontinue its SMS messaging program where reasonably necessary.
Any material changes affecting the nature of messages requiring additional consent will be handled in accordance with applicable consent requirements.
3. General Terms
3.1 Changes to These Terms
Smart Building US reserves the right to update these Terms of Service to reflect operational, technological, legal, or regulatory changes.
The latest version will be published on our website.
Where required, users will be notified of material changes or asked to accept updated terms before continuing to use the applicable service.
3.2 Applicable Laws
These Terms are governed by applicable laws and regulations in the jurisdictions where Smart Building US provides its services, subject to any mandatory consumer protections or other applicable legal requirements.
3.3 Contact Information
For questions about these Terms of Service, Wi-Fi access, or our SMS communications, please contact:
Smart Building US
Website: https://smartbuildingus.com
Phone: (954) 368-9090
Privacy Policy: https://smartbuildingus.com/privacy-policy/
Acknowledgment
By using a Smart Building US Wi-Fi network, you acknowledge that you have read, understood, and agree to the applicable Wi-Fi Terms of Service.
Enrollment in the Smart Building US SMS Messaging Program is separate and requires your explicit consent through an authorized opt-in process.